Frequently Asked Questions
Ordering & Payment
Simply browse our products, add items to your cart, and proceed to checkout. You'll be guided through the payment and shipping process step by step.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a secure and convenient checkout experience.
Yes! We use industry-standard SSL encryption to protect your personal and payment information. Your data is safe with us.
Shipping & Delivery
Standard shipping typically takes 5-10 business days. Express shipping options are available at checkout for faster delivery.
Currently, we ship to the US, Canada and the UK only. We're working on expanding our shipping options to serve more international customers soon.
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress on our shipping partner's website.
Returns & Exchanges
We offer a 14-day return policy for unused items in their original packaging. Please contact us to initiate a return.
Contact our customer service team with your order number, and we'll provide you with return instructions and a prepaid shipping label.
Refunds are processed within 5-7 business days after we receive your returned item. The refund will appear on your original payment method.
Account & Support
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience.
You can reach us via email, phone, or our contact form. We typically respond within 24 hours during business days.
Please contact us as soon as possible if you need to modify or cancel your order. Once an order is processed and shipped, changes may not be possible.